Terms and Conditions

Terms and conditions
All bookings are subject to our Terms and Conditions unless otherwise stated at quotation.
1.    Terminology
1.1.    "The business" is North Sky Yurts Ltd, registered in England and Wales with company registration number 12980716, and referred to herein as North Sky Yurts
1.2.    “The Hirer" is the person hiring Equipment from North Sky Yurts.
1.3.    "The Equipment" is all items provided to or hired by the Hirer.
1.4.    "The Period of Hire" means the time commencing with the arrival of the Equipment on site and terminating when the Equipment is removed by North Sky Yurts.
1.5.    "A Booking" is the contract entered into by the Hirer and North Sky Yurts.
2.    Provision of Equipment
2.1 Yurts
2.1.1    North Sky Yurts will provide the wooden yurt structure, canvas and flooring. The Hirer may also wish to hire lighting and furnishings from North Sky Yurts which will be discussed on booking and outlined in the quotation where required.
2.1.2    The decision on number of people inside the yurt lies with the Hirer and must not cause over-crowding or risk to individuals. 
2.2 Bell Tents
2.2.1     North Sky Yurts will provide canvas bell tents and décor items according to the package selected. This can include bedding, tables and battery powered lighting. This may also include extra’s such as outdoor furniture and a fire pit.
3.    Payment Terms
3.1.     A 30% non-refundable deposit of the quoted amount is required to secure a booking. A booking is not secured until the deposit payment is received by North Sky Yurts. 
3.2.     By paying the non-refundable deposit, the Hirer is accepting our Terms and Conditions.
3.3.     The final balance must be received by North Sky Yurts 30 days (1 calendar month) before the first date of hire. If this has not been received, the booking may not be honoured. 
3.4.     If the Period of Hire is less than 30 days in the future, the full amount will be payable upon booking. 
3.5    In default of the receipt of the balance the Company reserves the right to cancel the booking and levy the cancellation charges as detailed in Condition 4. No refunds will be issued once full payment has been made.
3.6    All booking deposits originally received by Blossom and Blush Bell Tents Limited have been transferred to North Sky Yurts Limited. Customers will pay their remaining balance and damage deposit to North Sky Yurts.

All bookings will be fulfilled by North Sky Yurts Ltd and customers bookings which were taken by Blossom and Blush Bell Tents Limited are not affected by this change in ownership.

Any additional equipment booked will be at the price stipulated by North Sky Yurts Ltd.

4.    Cancellation
4.1.     If an event is cancelled due to the COVID-19 pandemic restrictions, North Sky Yurts will allow the Hirer to move the hire date where this is available (excluding peak weekends such as UK bank holidays). North Sky will not move other Hirer’s dates to accommodate for this eventuality. 
4.2.    If the booking is cancelled due to any other reason, the following payment terms apply:
•    Cancellation more than 28 days before first day of planned hire – the deposit (30% of the hire cost) will not be reimbursed.
•    Cancellation between 28 and 14 days before first day of planned hire – the deposit (30% of the hire cost) will not be reimbursed and a further 25% of the hire cost will be payable.
•    Cancellation less than 14 days before first day of planned hire – 100% of the hire cost will not be reimbursed or any outstanding amounts will remain payable.
4.3.    Any remaining amount will be invoiced to the Hirer which must be paid according to North Sky Yurts payment terms.
4.4.    North Sky Yurts reserves the right to cancel a booking if they believe adverse weather conditions (snowfall, heavy rain, wind speed), presence of livestock that cannot be relocated or site exposure (uneven ground) will make the event an unsafe environment for members of the public / persons attending event and the staff at North Sky Yurts. In these circumstances, the Hirer is responsible for the full payable amount. We advise getting events insurance to cover this eventuality.
5.  ALTERATIONS & CANCELLATIONS BY THE business

5.1    Though it is unlikely that any changes will have to be made to confirmed arrangements, it can happen and you will be advised at the earliest possible date. If for any reason beyond the Company’s control they are unable to provide you with the equipment you have booked, the Company reserves the right to cancel the booking and refund the amount paid. 
6.    Delivery
6.1.    North Sky Yurts will calculate delivery costs from our storage site in Leeds, using the mileage figure provided by Google Maps. This will be detailed in the quote provided to the Hirer.
7.    Weather
7.1.    We monitor weather leading up to a booking and if it is deemed unsafe then North Sky Yurts reserve the right to cancel the booking without prior notice as outlined in our cancellation policy above. 
7.2.    In these circumstances, no refund will be given and the full balance is payable. It is strongly recommended that the Hirer takes out event cancellation insurance to cover eventualities such as this.
7.3.    The Hirer is also required to monitor the weather forecast in order to enact any of the actions agreed regarding the yurt wind plan within the risk assessment.
7.4    North Sky Yurts structures are made from canvas and as with all temporary structures, this cannot be guaranteed to be watertight in extreme weather conditions. 
7.5    In the colder months, condensation may occur within the structure.
7.6    If snow falls during the Period of Hire, the Hirer may be required to clear the snow from the structure.

8. The Hirers responsibilities
8.1.    The Hirer must be present before the set up begins (or provide a representative) to agree on the position of the equipment. If no one is available, North Sky Yurts will set up the equipment in the position they deem most suitable and if this is then to be moved, it will be at a cost to the Hirer.
8.2.    The Hirer (or designated representative) must be present for a handover briefing once the equipment has been erected, including the safety checklist.
8.3.    The Hirer must allow for enough time for North Sky Yurts to set up the equipment prior to an event taking place. Equipment set up can take up to 6 hours (dependent on booking type and conditions) and the Hirer must be aware of this to allow planning for other event services to set up. A suitable time will be agreed between the Hirer and North Sky Yurts to arrive on site prior to the hire date.
8.4.    Any lighting or gas/electrical items must not be affixed to the equipment without prior permission from North Sky Yurts. This is to ensure the canvas does not catch fire or become scorched.
8.5.    There must be no naked flames under any circumstances used within the structures or within 5 metres of the structure.
8.6.    The Hirer or any persons must not tamper with the equipment in any way. This includes, but is not limited to, adjusting guy ropes, moving the wooden structure and adjusting the canvas.
8.7.    The Hirer must ensure yurt doors are kept closed and locked when it is not in use.
8.8.    The Hirer must ensure all equipment (except the canvas itself) provided by North Sky Yurts is kept safe and dry.
8.9.    The Hirer must not hang any decorations or items from the structure or canvas without the prior permission of North Sky Yurts.
8.10.    The Hirer must ensure there is no smoking taking place or flammable materials present inside or within 5 metres of the equipment. 
8.11.    If lighting is required for the yurt, the Hirer must provide a working power source to the site of the yurt at the time of erection so that North Sky Yurts can test the lights before leaving site. If power is not available at the time of erection and lights are subsequently found to be faulty then a reasonable call out charge to replace them may apply.  
8.12    The Hirer must ensure that any rubbish is cleared out of the structures when North Sky Yurts return to take down the structure. If any cleaning of rubbish or spillages is required by North Sky Yurts, the Hirer will be charged for this extra time.
9    Heating and Firepit
9.1.1    When hiring a heater from North Sky Yurts the Hirer must appoint a single person, not under the influence of alcohol or drugs who will be responsible for the safe use of the heater. North Sky Yurts will provide instructions on how to use the heater and these must always be followed. 
9.1.2    The heater must be turned off when not in use.
9.1.3    North Sky Yurts will provide the heater with fuel. The amount of fuel provided will be advised to you upon booking. North Sky Yurts will provide instructions on how to top up the fuel if required and these must be always followed. North Sky Yurts will not provide fuel in addition to that already provided unless by prior arrangement. Additional charges will apply for this.
9.1.4    The fuel must be topped up with the correct fuel type advised to you on the instructions. Different fuel types must not be mixed.
9.1.5    Children must be kept away from the heater at all times.
9.1.6    If the heater is not working, The Hirer must contact North Sky Yurts. The Hirer or any other individuals must not attempt to fix the heater without the prior permission of North Sky Yurts.
9.1.7     Once in position, the heater or any of its components must not be moved by anyone other than North Sky Yurts.
9.1.8    If North Sky Yurts need to return during the hire period to resolve issues caused by negligence, deliberate act or tampering with the heater, additional charges will apply.
9.1.9    As the heater runs on diesel, it generates noise when in use. This is equivalent to 75db(a). North Sky Yurts are unable to reduce this noise level and cannot be held responsible for any disruptions this may cause.
9.1.1.1    The Hirer is responsible for the safe keeping of the heater and ensuring any guests or members of the public are kept away from it at all times.
9.1.1.2    If any damage occurs to the heater during the hire period, The Hirer will be responsible for this. North Sky Yurts will assess the damage and an amount may be deducted from the damage deposit. If damage to the heater exceeds the damage deposit, the full damage deposit will be retained and the remaining balance of damage costs charged to the customer.
9.1.1.3 If The Hirer uses their own heater or hires a heater from another supplier, The Hirer must inform North Sky Yurts prior to the hire period. Any damage caused through misuse of a heater or an inappropriate form of heater for the structure will be charged for from the damage deposit. 
9.2    Firepit
9.2.1     When hiring a firepit from North Sky Yurts the Hirer must appoint a single person, not under the influence of alcohol or drugs who will be responsible for the safe use of the firepit. North Sky Yurts will provide instructions on how to use the firepit and these must always be followed. 
9.2.2    Hot ash must not be disposed of by The Hirer or any guest. This must be left to cool in the firepit and only disposed of by North Sky Yurts
9.2.3    Children must be kept away from the firepit at all times.
9.2.4    Once in position, the firepit or any of its components must not be moved by anyone other than North Sky Yurts.
9.2.5    North Sky Yurts will provide fuel for the firepit. No other fuel must be used.
9.2.6    No flammable materials or fluids must be put on the firepit or placed within 10 metres of the firepit.
9.2.7    No rubbish is to be thrown into the firepit.
9.2.8    No water is to be thrown onto the firepit.
9.2.9    The firepit must not be left unattended whilst in use.
10    Insurance

10.1    The Hirer must ensure they have taken out insurance to cover any damage to all equipment and property provided by North Sky Yurts. If the Hirer chooses not to take out insurance, the Hirer will be personally responsible for the full payment of any damage to the yurt/s, bell tent/s and equipment provided by North Sky Yurts.
10.2    It is the Hirer’s responsibility to ensure the insurance they have taken out has sufficient cover for all claims for criminal, intentional or accidental damage to the yurt/s, bell tent/s and equipment including, but not limited to, staining/tearing of the canvas, snapping of wooden structure, excessive soiling of the canvas, snapping of guy ropes or damage to the doors.
10.3    The Hirer must ensure the full hire period is covered by the insurance taken out.

11     Loss, Damage, Rubbish & Late Vacation
11.1.    During the hire period, the Hirer is fully responsible for the safe keeping of all North Sky Yurts equipment.
11.1.2    The Hirer must notify North Sky Yurts of any unacceptable equipment before staff leave the set-up site. No refunds will be given after a hire period has taken place.
11.1.3    North Sky Yurts will not be held responsible for the loss, theft or damage of any personal items whilst using the equipment.
11.1.5     Dogs are permitted inside the structures as long as they are kept under the owner’s control. Any excessive mud or pet hair cleaning required due to pets being inside the structures will be charged for.
11.1.6    We do not remove rubbish and unwanted belongings from the site. Please ensure you have made your own arrangements for the removal of rubbish from your site. In the instance that rubbish is left for the Company to remove, a £75 charge will apply for its removal. If the amount left is deemed unmanageable for us given the amount of equipment we transport in our vans, then the Company will not remove it at all.
11.1.7    The booking form states the time at which all tents must be vacated and equipment returned. This includes any outdoor equipment. In instances where these have not been vacated by the agreed time, a charge of £100 may be applied. 
11.2    YURT DAMAGE
11.2.1     The Hirer is responsible for any damage to the yurt including, but not limited to, staining/tearing of the canvas, snapping of wooden structure, excessive soiling of the canvas, snapping of guy ropes or damage to the doors.
11.2.2    A refundable damage deposit of £250 for the 18ft yurt and £500 for the 24ft yurt will be due upon payment of the full balance. This will be fully refunded within 14 days of the return of all equipment hired, provided nothing is missing or damaged. If damage to the yurt or equipment exceeds the amounts outlined above, the full damage deposit will be retained and the remaining balance of damage costs charged to the customer.
11.2.3    The charges listed below detail how much can be charged for lost or damaged items. This list is by no means exhaustive and the Company reserves the right to charge a fair and appropriate amount for any item hired out, which may or may not be included in this list, should it be lost, damaged or stolen. Charges are based on the costs to clean, repair or replace items. 
Yurt Damage Costs
Nature of Problem    Applicable Charge:
Damage to yurt canvas (tear or stain)    Entire Deposit
Damage to woodwork of yurt    Entire Deposit
Loss of keys    £20
Damage to woven flooring (tear or stain)    Entire Deposit
Excessive Cleaning Required (incl. spilt drinks, dropped food).    £30 per hour
Damaged Tables & Benches (incl. stains)    To be confirmed based on level of damage.
Broken or damaged fairy lights    £100
Broken or damaged festoon lights     £50
Damage to the bar (incl. stains)    To be confirmed based on level of damage.
Lost or misused Fire Extinguisher    £40
Broken or damaged extension lead    £30
Stained or ripped rug    £30
Stained or ripped soft furnishings (Cushions, blankets etc)    £25 per item
Broken vases    £15 per vase
Damage to, loss of or misuse of fire pit    £100
Unable to access site on arrival or departure    £150
Evidence of smoking, candles or flames in or within 5m of the yurt    £150

11.3 BELL TENT DAMAGE
11.3.1    The Hirer is responsible for any damage to the bell tents including, but not limited to, staining/tearing of the canvases, scratching of poles, excessive soiling of the canvas or snapping of guy ropes.
11.3.2    A refundable damage deposit of £100 for a single bell tent contract or £50 per tent for multiple tent hire contracts will be due upon payment of the full balance and should be paid as one lump sum by the Main Hirer. The Emperor tent requires a damage deposit of £150 for both single and multiple tent contracts. This will be fully refunded to the Main Hirer within 14 days of the return of all equipment hired, provided nothing is missing or damaged. 
11.3.3    In the instance of a multiple tent hire contract, the £50 per tent generates a total sum which covers all tents. If the cost of damage or lost goods exceeds £50 for a single tent, the rest of the sum owed can be deducted from the remaining balance of the damage deposit. Please also note that guests will be required to remove outdoor footwear when entering our tents. We do not allow smoking, flames or cooking in our tents. If we believe there is a smell of cigarette smoke, other candles or cooking in a tent, you as the Main Hirer agree to accept our opinion as final. Cigarettes and naked flames should NOT be used within 5 metres of these tents. Failure to adhere to this could result in the deposit being retained after a hire. If drinks are spilled in a tent, please ensure they are cleaned and we are notified of the spillage.
11.3.4    We do not remove rubbish and unwanted belongings from the site. Please ensure you have made your own arrangements for the removal of rubbish from your site. In the instance that rubbish is left for the Company to remove, a £75 charge will apply for its removal. If the amount left is deemed unmanageable for us given the amount of equipment we transport in our vans, then the Company will not remove it at all.
11.3.5    Beds will be checked prior to the hire and will only be provided if they are in full working order. If an airbed goes down or camp bed collapses during a hire, the Company can accept no responsibility. Spare airbeds and a pump are provided for this eventuality.
11.3.5    In order for the full damage deposit to be refunded, everything must be returned in the state in which it was loaned to you. The charges listed below detail how much can be charged for lost or damaged items. This list is by no means exhaustive and the Company reserves the right to charge a fair and appropriate amount for any item hired out, which may or may not be included in this list, should it be lost, damaged or stolen. Charges are based on the costs to clean, repair or replace items. 
Bell Tent Damage Costs
Nature of Problem:    Charge:
Damage to the bell tent incl. pole & groundsheet    Full deposit or £550 
Dirty tent or groundsheet as a result of negligent use    £100 each 
Damaged or lost airbed    £10 each
Damaged or lost crates    £15 each
Damaged or lost lanterns    £10 each
Damaged or lost beanbags    £40 each
Damaged or lost cushions/blankets/rugs    £25 each
Stained bedding    £30 per set
Damaged or lost bedding incl. duvet, pillows & cushions    £20 per item
Very dirty cushions/blankets/rugs    £10 each
Lost or damaged ornaments    £5 each
Damaged or lost fairy lights & battery-operated candles    £5 per set
Damaged guy ropes    £10 each
Damage to exterior decorations    £10 each
Damage to Bell Tent Village Green items (e.g., table, poles, benches)    £100 each
Damage to, loss of or misuse of firepit    £100
Tents/Village Green not vacated upon return    £100
Unable to access site on arrival or departure    £150
Evidence of smoking, candles or flames in or near the tent    £100

Emperor Tent Damage Costs
Nature of Problem:    Charge:
Damage to the emperor tent incl. pole & groundsheet    Full deposit or £1000
Dirty tent or groundsheet as a result of negligent use    £100 each 
Damaged or lost airbed    £10 each
Damaged or lost crates    £15 each
Damaged or lost lanterns    £10 each
Damaged or lost beanbags    £40 each
Damaged or lost cushions/blankets/rugs    £25 each
Stained bedding    £30 per set
Damaged or lost bedding incl. duvet, pillows & cushions    £20 per item
Very dirty cushions/blankets/rugs    £10 each
Lost or damaged ornaments    £5 each
Damaged or lost fairy lights & battery-operated candles    £5 per set
Damaged guy ropes    £20 each
Damage to exterior decorations    £10 each
Evidence of smoking, candles or flames in or near the tent    £100

12.    Third Party Liability
12.1.    North Sky Yurts is not responsible and will not be held liable for any damage to third party equipment, property or harm to persons in any scenario unless it is proven to be as a result of faulty materials or negligence by North Sky Yurts. The Hirer will indemnify North Yurt Yurts against this.
13.    Force Majeure
13.1.    In no event shall North Sky Yurts be responsible or liable for any failure or delay in the performance of its obligations arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes. Hirers will be liable for the full hire fee in the event of force majeure.
14. GDPR
14.1    GDPR gives you a number of rights around your data, including the right to see the data we hold, and – subject to some limits – the right to ask for data to be deleted. Unless otherwise agreed with you, we will hold your data for up to two years after your event, unless we are required to hold this data for longer for legal or auditing purposes. We will use processes, systems and good practice to protect your data from hackers and others. We will never sell your personal data.
We do not share data with any partner organisations, and you will not receive marketing emails from us after your event. We may wish to contact you after your event to discuss your event photos or request a reference or feedback. By accepting our Terms and Conditions this contract, you are agreeing to allow us to contact you for these purposes. If you have any comments, questions or concerns about this policy or how we store, process and use data please speak to us. 
YURT SPECIFIC CLAUSES
15.    Yurt Site Specification and Set Up 
15.1.    The Hirer must provide a flat, well-drained area in good condition for the yurt to be erected. The Hirer must confirm upon booking that this will be available. If North Sky Yurts arrive to site and the yurt cannot be erected due to the land not being flat, the Hirer is liable for the full booking value.
15.2.    The yurt cannot be erected on long grass so this must be cut prior to North Sky Yurts arrived on site. If North Sky Yurts are unable to erect the yurt because of long grass, the Hirer is liable for the full booking value. 
15.3.    North Sky Yurts must be able to get a commercial vehicle within 20 metres of the set- up area. If this is not possible, the Hirer will be charged for any extra time required by North Sky Yurts.
15.4.    Any low hanging branches or cables must not come within 2.5 metres of the yurt structure. Any branches which have to be cut by North Sky Yurts on site will be chargeable to the Hirer. 
15.5.    Temporary structures will normally be secured using stakes and the Hirer accepts responsibility for any damage to any Underground Services. Before delivery the Hirer must confirm with the Company that there are no underground services on the site where the Temporary Structure is to be erected, or provide an accurate plan showing the location of any underground services. This confirmation is provided by paying the deposit and accepting the Terms and Conditions. If the Hirer doesn’t own the site, then it is the Hirer’s responsibility to obtain this information from the site owner. If the Hirer is unable to confirm this, North Sky Yurts will not be able to erect the yurt and the Hirer is liable for the full booking value. 
15.6.    The hire does not include attendance by North Sky Yurts at the event. If this is required, then this will be at a cost to the Hirer and must be stipulated at point of booking.
15.7.    North Sky Yurts do not supply power for any items in or around the yurt.
15.8     North Sky Yurts will not make good any repairs to the site unless caused by the negligence of its staff.
16.    yurt Safety 
16.1.    North Sky Yurts will complete a safety checklist upon erection of the Yurt which must be signed by two members of staff. This is available to the Hirer if required. 
16.2.    All relevant safety signs will be provided by North Sky Yurts and must be always kept visible.
16.3.    All guy ropes securing the yurt to the ground must be always kept clear to avoid tripping.
16.4.    North Sky Yurts will provide fire exits signage and all pathways to exits must be always kept clear to facilitate a safe exit.
16.5.    North Sky Yurts must be contacted immediately if the Hirer has any concerns on safety.
16.6     North Sky Yurts will provide a fire extinguisher which cannot be tampered with. If there are signs of use for non-emergency, there will be a fee charged dependant on the damage caused by this.